Configure windows OS and formatting PC. Troubleshoot LAN connection to wifi.
2010Universiti Putra Malaysia (UPM)
Applications of Information Technology, Introduction to Programming, Computer Organization and Architecture, C++ Programming, Basic Multimedia Technology, Basic Computer Network, Operating System, Data Structure, Information System, Basic Multimedia Development, Systems Analysis and Design, Java Programming, E-Administration, Internet Programming, Database Programming, E-Commerce, Ethics in Computerisation, Computer Safety
cPanel/WHM, SSH, LAMP, CMS, domain name server (DNS), Technical Support. Apache Web Server
2008Google, Youtube, Udemy, W3Schools
Wordpress, HTML/PHP/Java/CSS/MYSQL, Customer Service
August 2019 - Jan 2021Baterihub.com, Pandan Indah
E-Commerce & Digital Marketing (full time)
Responsibilities: • Customer service telemarketing Sales (assist sales and enquiry on the phone) • Assist walk-in customer and sales enquiry • Manage CMS Website • Manage and drives ecommerce business through company websites as well as other platforms – Lazada, Shopee • Record daily sales order on Ms Excel • Analyses ecommerce business success,performance and reporting including web analytics. Uses consumer insights to develop future marketing strategies. • Work with branding, sales and marketing teams to develop and ensure successful online assortment and sales conversions. • Ensure timely completions of order fulfillment with logistic, warehouse team and external vendors • Responsible for ongoing improvements to existing marketplace/Shopee including product layouts, descriptions, images, product displays, product constructs etc. • Drive online sales throughout the Malaysia markets. • Identify new trends and opportunities for business growth and implement action plans. • Ensure all postage tracking code is being updated and send to customers using online system, as well assist packaging team in arranging the shipping label and parcel • Instrumental in setting up new accounts at various new platforms or marketplaces. Participate in brainstorming and process review sessions to scale up the operations • Assists on any ad-hoc task as required by department.
March 2019 - July 2019SevenMaker,Setia Alam
IT Tech Project Manager (Partime)
• Collaborate with the consulting and developer teams to determine how products and services could be made or modified to suite the client needs • Build good relationship with client and corporate company and have periodic business reviews with them and create joint venture business plan to drive growth • Analyze existing client systems, interface requirements, business process and operational needs • Participates in establishing and monitoring of client implementation • Advertise on digital platform – eg: digital, social, club, group marketplace, community forum
Jan 2019 - April 2019Binwani’s Fashion Group, Sentul,Kuala Lumpur
Tech Exec. E-Commerce Division (Contract)
• Website Administration Binwani e-commerce, Dudalina Malaysia, Lustro • Business e-mail administration and security • Ensuring all weekly new products are onsite selling on release date and liaising with warehouse and logistic team • Manage social media and online marketplace through company website and online business platform • Manage and implement marketing activities and advertisement on social media • Providing first (1st) level IT software support for Binwani’s Fashion Group (HQ), warehouse and outlet • Liaise and coordinate with user and vendor to enhance CCTV system • Liaise and plan future marketing plan and execute with graphic designer on specific timeline • Prepare and blast short messages once a week during promotion season for members and VIP members • Planning social media update for Instagram and Facebook once a week
2017 - 2018Grabcar Sdn Bhd
E-hailing driver (full time)
Responsibilities: • Map out driving routes ahead of time to determine the most expedient trip • Pick up clients from the place and at the time they’ve requested • Assist clients with loading and unloading their luggage • Listen to – eg waze, gmaps - traffic and weather reports to stay up-to-date on road conditions • Adjust the route to avoid heavy traffic or road constructions, as needed • Answer clients’ questions about the area and local places of interest • Ensure the car seats are clean and comfortable for all passenger • Schedule regular car service appointments and report any issues
2016 - 2017Thunder Match Technology Sdn. Bhd.
Exec. Senior Web Developer
• Manage and monitor e-commerce website tmt.my for smooth ordering process day-to-day basis • Advertised, upload and update related equipment online at marketplace - eg Lazada, shoppee • Liaise with vendor tech support for any bugs, error appear on the website by phone call or/and message, e-mail
2014 - 2016Multi Media Synergy Corporation
Web Developer Executive
• Involving in day-to-day operations of the technical aspects of websites and portals including testing, updating, maintaining, and troubleshooting • Participating brainstorming seasons with business teams to develop and design business related strategies as well as organizing, manipulating, and re-touching digital imagery while maintening image quality and coloration • Deciding on how images and other material will be digitally optimized and presented for the web.
2009 - PresentPersonal Hobby
Service Web, E-Commerce, Digital Marketing, Driving, Format PC